1. Introduction
IP Jones Fencing Contractors Limited (“we”, “us” or “our”) is committed to protecting your personal data and respecting your privacy.
This Privacy Policy explains how and why we collect personal data when you visit our website, submit an enquiry, or otherwise interact with us. It also explains how we use, store and protect that information, and outlines your rights under data protection law.
We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Who We Are
IP Jones Fencing Contractors Limited is the data controller responsible for your personal data. This means we determine how and why your personal data is processed.
If you have any questions about this Privacy Policy or how your data is handled, you may contact us at:
Email: mail@ipjonesfencing.com
Telephone: +44 (0)1772 454592
Postal address: Unit I, Leyland Business Park, Farington, Leyland PR25 3GR
3. The Information We Collect
We only collect personal data that is necessary for legitimate business purposes. The type of data we collect depends on how you interact with our website.
Information You Provide Through Contact Forms
If you contact us through a website enquiry form, request a quotation, or otherwise submit information to us online, we may collect:
-
Your name
-
Email address
-
Telephone number
-
Company name (where relevant)
-
Site or project address
-
Details relating to your enquiry
We use this information solely to respond to your enquiry, provide quotations, arrange site visits, and communicate with you about potential or ongoing projects.
We do not collect unnecessary information, and we do not use your data for unrelated purposes.
Website Usage Information
When you visit our website, certain information is automatically collected through cookies and analytics tools. This may include:
-
Your IP address (which may be anonymised where possible)
-
Browser type and version
-
Device type
-
Pages visited and time spent on those pages
-
How you arrived at our website
This data does not usually identify you personally. It helps us understand how visitors use our website, which pages are most useful, and how we can improve the overall experience.
Spam Prevention and Security
To protect our website from spam and automated abuse, we use Google reCAPTCHA on our web forms. This service helps determine whether a form submission is made by a human visitor.
reCAPTCHA may analyse technical data such as IP address, browser information and user behaviour to assess whether activity is legitimate. This helps protect both our business and genuine website users from malicious activity.
4. How and Why We Use Your Data
We process personal data for clear and lawful purposes.
Responding to Enquiries and Providing Services
The primary reason we collect personal information is to respond to your enquiries and provide fencing services. This includes preparing quotations, arranging consultations, and managing ongoing work.
Without this information, we would not be able to respond effectively to your request.
Improving Our Website
We use analytics information to understand how our website is used. This allows us to improve performance, usability and content. For example, we may identify pages that are difficult to navigate or information that visitors frequently search for.
Protecting Our Website and Business
We use security measures, including reCAPTCHA, to prevent spam submissions and protect our website from malicious activity.
5. Lawful Basis for Processing
Under UK GDPR, we must have a lawful basis for processing personal data.
We rely primarily on:
Legitimate Interests – where processing is necessary for the legitimate operation of our business, such as responding to enquiries, managing customer relationships, improving our website and protecting it from abuse.
Consent – where required, particularly in relation to non-essential cookies such as Google Analytics. You are able to accept or decline these through our cookie consent mechanism.
Where we rely on consent, you may withdraw it at any time.
6. Cookies
Our WordPress website uses cookies to ensure it functions properly and to collect analytics data.
Some cookies are essential for the website to operate. Others, such as analytics cookies, help us understand website performance.
When you first visit our website, you will be presented with a cookie banner allowing you to manage your preferences. You can also control cookies through your browser settings.
7. Sharing Your Information
We do not sell, rent or trade personal data.
However, we may share information with trusted third-party service providers who support our website and business operations. These may include:
-
Website hosting providers
-
WordPress maintenance providers
-
Google Analytics
-
Google reCAPTCHA
These organisations act as data processors on our behalf and are required to handle personal data securely and in accordance with data protection law.
8. International Data Transfers
Some third-party services we use, including Google, may process data outside the United Kingdom.
Where personal data is transferred internationally, we ensure appropriate safeguards are in place in line with UK GDPR requirements. This may include the use of Standard Contractual Clauses or other approved transfer mechanisms.
9. Data Retention
We retain personal data only for as long as necessary.
Enquiry information is typically retained for up to 24 months where no ongoing business relationship develops. Where a contract is entered into, we may retain relevant information for longer in order to meet legal, accounting or regulatory obligations.
Analytics data retention is controlled within our Google Analytics settings.
When personal data is no longer required, it is securely deleted or anonymised.
10. Data Security
We take appropriate technical and organisational measures to protect personal data from unauthorised access, loss, misuse or alteration.
These measures include:
-
Secure website hosting
-
SSL encryption
-
Restricted access to personal information
-
Regular WordPress and plugin updates
-
Password-protected systems
While we take reasonable steps to protect data, no system can guarantee absolute security. However, we continuously review and improve our safeguards.
11. Your Rights
Under UK GDPR, you have rights in relation to your personal data. These include:
-
The right to access the personal data we hold about you
-
The right to request correction of inaccurate or incomplete data
-
The right to request deletion of your data where appropriate
-
The right to restrict or object to certain types of processing
-
The right to data portability in certain circumstances
-
The right to withdraw consent where processing is based on consent
If you wish to exercise any of these rights, please contact us using the details provided above. We may need to verify your identity before responding to your request.
12. Complaints
If you believe your data has been handled improperly, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection matters.
Information Commissioner’s Office
https://ico.org.uk
Telephone: 0303 123 1113
We would, however, appreciate the opportunity to address your concerns before you contact the ICO.
13. External Links
Our website may contain links to third-party websites. We are not responsible for the privacy policies or practices of those websites. We encourage you to review their privacy policies separately.
14. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements, technology or our business practices. Any updates will be published on this page with a revised “Last updated” date.
